Terms and Conditions

1. Acceptance of Terms

By subscribing to XcessNet's internet services ("Service"), you agree to these Terms and Conditions. If you disagree, do not use our services.

2. Service Description

XcessNet provides high-speed internet access to residential and business customers. Speeds are "up to" the advertised maximum and may vary based on network conditions.

3. Subscription & Payments

• Plans are billed monthly in advance. Late payments may incur fees or service suspension.
• Refunds are only provided as per our Refund Policy.
• Price changes will be notified 30 days in advance.

4. Fair Usage Policy

Unlimited plans are subject to reasonable usage. Excessive consumption may result in speed throttling.

5. Customer Responsibilities

• Do not use the Service for illegal activities (e.g., piracy, hacking).
• Secure your network (e.g., Wi-Fi password protection).
• Report outages or technical issues promptly.

6. Service Limitations

We strive for 99.9% uptime but are not liable for outages caused by:

• Force majeure events (e.g., natural disasters).
• Third-party infrastructure failures.
• Customer equipment issues.

7. Refund Policy

Refunds are only issued for:

• Service failures not resolved within 72 hours.
• Duplicate payments (verified cases).

No refunds for partial-month usage or voluntary cancellation.

8. Termination

We may suspend or terminate service for:

• Non-payment for 15+ days.
• Violation of these Terms.
• Illegal or abusive activity.

9. Governing Law

These Terms are governed by the laws of India. Disputes will be resolved in courts in [Your State].

10. Contact Us

XcessNet Support
Email: support@xcessnet.com
Phone: +91-7436991111
WhatsApp: Chat Now